Where

E-Commerce Operations & Customer Service Coordinator

Ares Holdings
Cape Town Full-day Full-time

Description:

Job Summary:

This role will liaise and collaborate closely with e-commerce, Manufacturing, Planning, Distribution, IT and partners to ensure all service expectations are met.

Key Responsibilities

E-commerce Strategy

  • Execute seasonal strategies to support and meet revenue and margin targets.
  • Determine specific product category opportunities to maximise growth areas.
  • Develop and implement initiatives to ensure that the site delivers the best shopping experience for our customers.
  • Develop and continuously optimise the e-commerce marketing.

Operational Partnerships

  • Planning
  • Supply Chain
  • Global digital
  • Merchandising
  • Retail
  • Supply chain and Marketing

Lead

  • Manage Customer Service
  • Manage the online fulfilment team on a day- to - day basis.

E-commerce Reporting and Analytics

  • Analysis and reporting of the e-commerce related performance
  • Monitoring and evaluation of users' behaviour to derive suggestions for improvements.
  • Meet all global reporting requirements (KPI, Data, and Performance) as and when needed.

Requirements:

  • Relevant Tertiary education
  • 3+ years’ experience in a similar role
  • Experience in online planning or buying.

Critical Competencies:

  • Strong understanding of website design, development, and tracking
  • MS Office proficiency
  • Comprehensive understanding of Customer Service

Perks & Benefits

  • You get to work for a rapidly expanding distributor with aspirational brands
  • Gym & Shower facilities
  • Personal Trainer
  • Yoga
  • Pension Fund
  • Medical aid with Gap cover
  • Staff Allocation (R10 000 Retail Value per annum).
  • Staff discount (50% off for you and your family across all the brands within the group)
  • Healthy Lunch subsidy
  • Company performance incentive scheme
  • Long-service incentives
  • Holistic Employee Wellness programme
  • The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.
If you are not contacted within three weeks of your application, please consider your application to be unsuccessful.

Requirements:

  • Execute seasonal strategies to support and meet revenue and margin targets.
  • Determine specific product category opportunities to maximise growth areas.
  • Develop and implement initiatives to ensure that the site delivers the best shopping experience for our customers.
  • Develop and continuously optimise the e-commerce marketing.
  • Planning
  • Supply Chain
  • Global digital
  • Merchandising
  • Retail
  • Supply chain and Marketing
  • Manage Customer Service
  • Manage the online fulfilment team on a day- to - day basis.
  • Analysis and reporting of the e-commerce related performance
  • Monitoring and evaluation of users' behaviour to derive suggestions for improvements.
  • Meet all global reporting requirements (KPI, Data, and Performance) as and when needed.
  • Relevant Tertiary education
  • 3+ years’ experience in a similar role
  • Experience in online planning or buying.
  • Strong understanding of website design, development, and tracking
  • MS Office proficiency
  • Comprehensive understanding of Customer Service
  • You get to work for a rapidly expanding distributor with aspirational brands
  • Gym & Shower facilities
  • Personal Trainer
  • Yoga
  • Pension Fund
  • Medical aid with Gap cover
  • Staff Allocation (R10 000 Retail Value per annum).
  • Staff discount (50% off for you and your family across all the brands within the group)
  • Healthy Lunch subsidy
  • Company performance incentive scheme
  • Long-service incentives
  • Holistic Employee Wellness programme
  • The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.
05 Apr 2024;   from: careers24.com

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