Description:
The Executive Housekeeper will be responsible for overseeing all aspects of housekeeping operations in at our beautiful hotel, located in the Northern Drakensberg to ensure a clean, comfortable, and welcoming environment for guests. This includes managing a team of housekeeping staff, coordinating room cleaning schedules, monitoring inventory levels of cleaning supplies, and maintaining high standards of cleanliness and hygiene.Key Responsibilities:
- Supervise and train housekeeping staff to ensure consistent quality of service.
- Develop and implement cleaning procedures to maintain cleanliness in guest rooms, public areas, and back of house areas.
- Schedule and assign daily cleaning tasks, inspect work to ensure compliance with standards.
- Maintain inventory of cleaning supplies and equipment, order supplies as needed.
- Oversee laundry operations to ensure availability of clean linens and towels.
- Work with other departments to coordinate cleaning schedules and special requests.
- Monitor and address guest feedback regarding housekeeping services.
- Conduct regular inspections to ensure cleanliness, orderliness, and proper maintenance of hotel facilities.
- Ensure compliance with health and safety regulations and standards.
- Create and implement training programs to continuously improve housekeeping staff performance.
Minimum Requirements:
- Grade 12 or equivalent qualification.
- A tertiary qualification in hospitality or a related field would be an added advantage.
- At least 3 to 5 years of proven experience as an Executive Housekeeper or Housekeeping Manager in a hotel setting.
- Strong leadership and communication skills.
- Excellent organizational and time management skills.
- Knowledge of cleaning procedures, chemicals, and equipment.
- Ability to work effectively under pressure and manage multiple priorities.
- Customer service-oriented mindset with a focus on guest satisfaction.
- Attention to detail and commitment to high standards of cleanliness.
- Flexibility to work evenings, weekends, and holidays as needed.
Work Environment:
- Fast-paced hotel environment with a focus on guest satisfaction and cleanliness.
- Frequent interaction with guests and staff members.
- Physical demands may include standing, walking, lifting, and bending.
This job specification is meant to provide a general overview of the responsibilities and qualifications required for a Executive Housekeeper position at a hotel. Additional duties and requirements may apply based on the specific needs of the hotel. This role will be available as from the 15th of September 2024.
Requirements:
- Supervise and train housekeeping staff to ensure consistent quality of service.
- Develop and implement cleaning procedures to maintain cleanliness in guest rooms, public areas, and back of house areas.
- Schedule and assign daily cleaning tasks, inspect work to ensure compliance with standards.
- Maintain inventory of cleaning supplies and equipment, order supplies as needed.
- Oversee laundry operations to ensure availability of clean linens and towels.
- Work with other departments to coordinate cleaning schedules and special requests.
- Monitor and address guest feedback regarding housekeeping services.
- Conduct regular inspections to ensure cleanliness, orderliness, and proper maintenance of hotel facilities.
- Ensure compliance with health and safety regulations and standards.
- Create and implement training programs to continuously improve housekeeping staff performance.
- Grade 12 or equivalent qualification.
- A tertiary qualification in hospitality or a related field would be an added advantage.
- At least 3 to 5 years of proven experience as an Executive Housekeeper or Housekeeping Manager in a hotel setting.
- Strong leadership and communication skills.
- Excellent organizational and time management skills.
- Knowledge of cleaning procedures, chemicals, and equipment.
- Ability to work effectively under pressure and manage multiple priorities.
- Customer service-oriented mindset with a focus on guest satisfaction.
- Attention to detail and commitment to high standards of cleanliness.
- Flexibility to work evenings, weekends, and holidays as needed.
- Fast-paced hotel environment with a focus on guest satisfaction and cleanliness.
- Frequent interaction with guests and staff members.
- Physical demands may include standing, walking, lifting, and bending.
05 Apr 2024;
from:
careers24.com