Service Delivery Consultant

Description:

We are currently seeking a dedicated and client-focused Service Delivery Consultant to join our team. The successful candidate will play a key role in managing the delivery of services to our clients, ensuring customer satisfaction, and maintaining strong client relationships.What you’ll do:Retaining and growing current client headcount where opportunities exist.Develop customer strategies for performance metrics, escalation management, and communication.Oversee resources based at client sites.Ensure thorough feedback to all project stakeholders.Attend to and assist in resolving administrative requests on site.Managing all orders on site effectively.Enforce all workplace policies and procedures.Prepare and submit weekly and monthly reports to all stakeholders in line with SLA requirements.Manage customer accounts on Contract Management and Payroll System.Ensure adherence to client company invoicing policies, procedures, and rules within the payroll department.Act as the main point of contact for customers regarding business service issues, questions, and concerns.Recruit and lead cross-functional teams to meet business goals.Identify gaps and develop corrective plans.Driving any issues raised by stakeholders with the management team.Your Expertise:Function-related experience: 3 to 5 years in site management or key account consultant capacity.Project and contract admin experience: 2 years.Other Experience: 3 to 5 years in management of headcount on various accounts with experience in payroll functions.Minimum 3 years site\ project management experience.Knowledge of BCEA and LRA.Above average MS Word, PowerPoint, and Excel skills.Exposure to Union engagements and Labour engagement.Strong communication, presentation, and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels.Payroll Experience (5 yrs).Experience within the “MEIBC†space (Big Bore- Small Bore Pipefitters, Boilermakers, Electricians, Fire Watchers, Quality Controllers, Riggers, Welders, etc.)Experience working with Companies like Eskom, Babcock, Actom, etc.Valid SA driver's Licence and Own car (in working reliable condition) as there will be a lot of driving (which is reimbursed) between all the various sites.Health and Safety experience.Qualifications Required:Matric/ Grade 12.Certificate or diploma in Industrial Relations or Human Resources.Certificates: Safety (OHS Legal Liability, Hazard identification, and Risk assessment, Assess a worksite and prepare a fall protection plan.Degree in Human Resources/Business Management/ Business Admin.Certificates: Safety (OHS Legal Liability, Hazard identification, and Risk assessment, Assessing a worksite and preparing a fall protection plan, Firefighting, First Aid.Other information applicable to the opportunity:Work environment: Mainly client sites.Travel: To and from office and client sites.Â