Description:
CONTROL ROOM OPERATOR
MNIMUM QUALIFICATIONS
A CONTROL ROOM OPERATOR must have experience in the security business as a security officer, Nerve Centre. In principle it is expected that the CONTROL ROOM OPERATOR to have the following qualifications:
· Matric (grade-12) certificate,
· Security grade-B,
· Good communication skills,
· Incident/accident reporting skills;
· Knowledge of the security industry (PSIRA),
STRATEGIC DUTIES OF A CONTROL ROOM OPERATOR
A control room operator MUST have a sense of urgency. She/he must know what constitutes urgency. The following factors constitutes urgency:
· Unpaid Salaries / pay-queries
· Incident / accident on site
· Client complaints
· Guard sick on site
· Injury on duty
DAY TO DAY CONTROL ROOOM OPERATOR’S DUTIES
· To ensure that the Control room telephone line is monitored answered professionally at all times;
· Ensure that all the incoming calls are answered as required;
· To ensure that all sites are covered and continuously communicate with the SUPERVISORS during the posting;
· Assist the SUPERVISORS in arranging extra guards when the sites are not covered;
· To report about the sites coverage to management every shift via sms or whatsup messages;
· All incidents/accidents/complaints must be reported to management immediately without any delay, if manager is not reached on the phone, the message sms/whatsup must be sent giving full details or nature of the report.
· Ensure that all required information is obtained and recorded in the control room OB regarding any incidents/accidents/complaints;
· In case the incident is reported at the control room, the following information will be required:
1. Date of the incident
2. Time,
3. Place
4. Type of the incident
5. Estimate value of the damages caused during the incident,
6. Pictures of crime scene,
7. Full details of the people/suspects involved (their names and surnames, ID number, age, race, sex, physical address, contact details and so on),
8. Details of the police station where the incident was reported, details of SAPS officials attended the scene, registration number of the SAPS vehicle attended the scene, case number
· The incident must be reported to the following personnel by the Controller:
1) Area Supervisor / Site Supervisor
2) Area / Operations / Branch Manager
3) Regional Manager / Director
4) The client at their level of communication