Description:
Large Headoffice is looking for suitable candidate to fill the position as Reservations Manager to manage Reservations staff at our various properties.
Purpose of the Position
· To Supervise a team of Property Reservationists
Key Performance Areas
· Ensuring that daily, monthly and annual targets are met.
· Monitor and Report on daily stats and performance
· Mentor and coach staff daily to ensure maximum efficiency and productivity
· Analysing reports and identifying problem areas which need immediate corrective action
Competencies Required
· Target driven
· Accurate, organised and able to multitask
· Excellent communication skills (verbal and written)
· Bilingual would be an advantage
· Strong customer services orientation and influencing skills
· Excellent interpersonal skills
· Well presented with excellent elocution and conscious of brand representation
· Ability to work under pressure
· Dependable
Requirements:
· Experience
· MS Office and Electronic Mail
· Previous Contact Centre / Call Centre Supervisory experience / Hotel Reservations Management
· Knowledge of call centre Management systems e.g. Genesys or similar
· Matric and minimum 2 years’ experience in a call centre environment
Pr Previous Contact Centre / Call Centre Supervisory experience / Hotel Reservations Management