Description:
We are seeking skilled and experienced Debtors Clerks/Credit Controllers to join our reputable call center. The primary responsibility of this role is to effectively collect outstanding debts from businesses while maintaining a professional and compassionate approach.
- You will be working Monday - Friday from 07:30 - 15:45 as well as 2 Saturdays a month from 08:00 - 13:30
- Proactively contact customers via phone, email, or other communication channels to collect outstanding debts
- Maintain accurate and up-to-date records of all collection activities and interactions with customers
- Analyze customer accounts and plan appropriate course of action to recover outstanding payments
- Negotiate payment plans and settlement agreements with customers, ensuring adherence to company policies and legal requirements
- Follow up on payment commitments and monitor payment schedules to ensure compliance
- Identify and escalate accounts requiring legal action or further collection efforts
- Collaborate with internal departments, such as sales and customer service, to resolve customer disputes and inquiries
- Provide timely and accurate reports on collection activities, outstanding debts, and progress towards targets
- Stay updated on relevant laws and regulations related to debt collection practice
- Utilize MS Excel and databases to manage and organize customer account information
- Maintain a high level of professionalism, empathy, and customer service during all interactions
- Adapt to changes in policies, procedures, and strategies related to debt collection
Requirements:
- Proven 5 years experience collecting from businesses
- High school diploma (Matric) is essential
- Relevant Diploma/Degree in Financial would be advantageous
- Proven track record of meeting collection targets and working within deadlines
- Strong ability to plan and execute strategies to recover outstanding payments
- Familiarity with legal requirements and regulations related to debt collection
- Proficiency in MS Excel and databases for data management and reporting
- Excellent verbal and written communication skills
- Strong negotiation and persuasion skills
- Polite, compassionate, and confident demeanor when dealing with customers
- Ability to adapt to changes in policies, procedures, and strategies
- Clear ITC (credit) and criminal record
- Credit 1,2,3 would be advantageous
22 Sep 2023;
from:
gumtree.co.za