Head, Segment, Consumer and High Net Worth

Description:

Duties and responsibilities:
People:
Identify current and potential country employee skill requirements in the Product environment in consultation with the PBB Human Capital Business Partner.
Ensure alignment to the People and Culture standards with regards to all employee-related matters.
Provide input into talent strategy developed by People and Culture.
Enable integrated ways of working and collaboration across the value chain to deliver for the client.
Set the example and lead the team in line with the Groups leadership identity, core values and People Promise.
Inspire the team to deliver on the Group's shared purpose and instilling a culture which enable the Group to evolve into a client led platform organisation.
Data:
Make joint decisions on goals and objectives for multi-functional squads within Client Coverage teams in provinces.
Adhere to various domain guidelines.
Finance Management:
Monitor performance of the sub-segment through key performance measures such as client profitability, balance growth and cross-sell. Puts in place measures to address lagging key performance measures where appropriate.
Accountable for the achievement of the sub-segment financial and non-financial metrics (e.g. client growth, profit growth, NPS, client experience, return on investment etc.) in line with CHNW SA requirements in close collaboration with country, other Segment Heads, Digital, eCommerce, Coverage and Client Solutions.
Ensure that remedial actions are defined and implemented in collaboration with other Segment Heads, Coverage and Client Solutions.
Risk, Regulatory, Prudential & Compliance:
Accountable for risk management and adheres to all governance standards for the continued sustainability of the sub-segment in country.
Develop client credit risk appetite based on the defined framework, in line with overall sub-segment, SA and Risk.
Develop appropriate recovery and resolution plans to protect the sub-segment from any untoward event.
Ensure satisfactory audits and ensures that there are no repeat unsatisfactory findings as gauged by operational losses.
Implement and monitor risk management in the sub-segment (e.g., operational risk, credit risk, ecosystems risk and partner risk management).
Follow the parameters of the key trade off decisions at client level (i.e. risk appetite, pricing etc.).
Adhere to business risk and compliance matters as it relates to the sub-segment (in line with R&C requirements).
Manage risks including the requirements of new legislation.
Product:
Identify, enable and drive the implementation of various tools and capabilities (e.g. NBA, Salesforce CRM etc.) that will ultimately drive improved sales/service efficiencies to be operationalised at centre and regional level.
Deliver SBG and 3rd party products and services to the client segments through a client centric platform.
Integrate internal delivery partners to ensure alignment