Permanent Reservationist

Description:

Helderberg Wine Route : An esteemed wine estate, sporting an upmarket restaurant, boutique and wedding venue has a vacancy for a Reservationist to join their dynamic team.ONLY CANDIDATES WHO CURRENTLY RESIDE IN THE WESTERN CAPE ARE INVITED TO APPLY FOR THIS POSITION Key Performance Areas: Manage reservations for the wine estate's restaurant, guest house, and wine offerings Coordinate reservation schedules across multiple departments. Maintain a comprehensive understanding of the estate's amenities, including dining options, wine varietals, and guest house features, to assist guests effectively. Provide training to Boutique casuals on how to operate the POS. Complete weekly cash up by pulling Micros report and comparing it to sales captured on the POS. Create monthly sales report indicating consignment / purchased stock sold. Monthly stock-take and stock purchasing for Boutique. Administrative and financial tasks relating to the various units. Assist with hospitality events as required. Diary management, including arranging and coordinating meetings for various departments. Create restaurant function sheets and ensure that these are properly managed. Setting up special events, dates, and deposits on Dineplan. Update hospitality sites as required with new offerings. Criteria: High school diploma or equivalent. Previous experience in a reservationist role within the hospitality industry. Excellent communication skills, both verbal and written, with a friendly and professional demeanour – proficiency in English is a must. Strong organizational abilities with meticulous attention to detail and the ability to manage multiple tasks simultaneously. Proficiency in computer systems and reservation software. Knowledge of wine and culinary offerings, as well as local attractions and activities, is beneficial. Flexibility to work varied shifts, based on operational needs. Ability to remain calm and composed under pressure, with a proactive and solutions-oriented approach to guest service. Genuine enthusiasm for hospitality, wine, and delivering exceptional guest experiences. If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail and first-class service skills then this may be the position for you. ONLY CANDIDATES WHO CURRENTLY RESIDE IN THE WESTERN CAPE ARE INVITED TO APPLY FOR THIS POSITION SECTOR: Hospitality