Description:
A well established company based in Bryanston is seeking a Key Account Manager
Duties:
- Achieve and / or exceed sales targets
- Adopt a stakeholder inclusive approach, by building strong working relationships with internal and external clients
- Effective and sustained management of all complaints to resolution with a view of retaining and repairing client relationship
- Regular meetings with clients
- All service and incident related telephone calls and tickets responded to within prescribed SLA
- Escalation point for complaints from stakeholders, to track attendance to, and resolution of problems and incidents
- Generation of sales amongst client accounts, including upselling and cross selling
- Ensure that client receives requested products and services in a timely fashion
- Communicate client needs to technical teams and other areas of the business
- Forecast and track client account metrics
- Manage projects within client relationships, working to achieve client goals whilst meeting company goals
- Identify opportunities to grow business with existing clients
- Coordinate with colleagues working on same account to ensure consistent service
- Ensure that multiple clients are maintained consistently and concurrently whilst meeting deadlines
Requirements:
- Achieve and / or exceed sales targets
- Adopt a stakeholder inclusive approach, by building strong working relationships with internal and external clients
- Effective and sustained management of all complaints to resolution with a view of retaining and repairing client relationship
- Regular meetings with clients
- All service and incident related telephone calls and tickets responded to within prescribed SLA
- Escalation point for complaints from stakeholders, to track attendance to, and resolution of problems and incidents
- Generation of sales amongst client accounts, including upselling and cross selling
- Ensure that client receives requested products and services in a timely fashion
- Communicate client needs to technical teams and other areas of the business
- Forecast and track client account metrics
- Manage projects within client relationships, working to achieve client goals whilst meeting company goals
- Identify opportunities to grow business with existing clients
- Coordinate with colleagues working on same account to ensure consistent service
- Ensure that multiple clients are maintained consistently and concurrently whilst meeting deadlines
- Previous work history in similar environment of at least 5 - 8 years
- Proven track record of experience and targets met in a Turn Key ISP industry with experience in selling managed services, solution selling etc.
- Strong people and interpersonal engagement
- Probing and analytical approach
- Strong client-allied approach
- Excellent oral, written and presentation communication
- Own vehicle essential
Requirements:
- Previous work history in similar environment of at least 5 - 8 years
- Proven track record of experience and targets met in a Turn Key ISP industry with experience in selling managed services, solution selling etc.
- Strong people and interpersonal engagement
- Probing and analytical approach
- Strong client-allied approach
- Excellent oral, written and presentation communication
- Own vehicle essential
03 Apr 2024;
from:
careers24.com