Description:
Description
Provide 1st to 3rd line support via email, phone, and remote support to their client’s based in the UK, SA, Europe, Asia, and the US. Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. (SA)Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution. Troubleshoot, diagnose, and fix most Microsoft technologies (Cloud & On Premise) as well as third party applications/systems. Work directly with senior engineers, to resolve complex issues as well as assist in project roll outs. You should always look for opportunities to improve what they do, improve customers IT systems, and find smarter ways to deliver excellent service. Maximize and promote system utilization for all users, providing relevant training where necessary. Maintain documentation for all systems (hardware and software). Include all applications installed and network topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Get involved and deliver in complex projects for customers. Assist with technical pre sales, design, and project planning. Skills and experience required: Microsoft Windows 7, 8, 8.1, 10, 11Microsoft Server; R2, 2016 Cloud Platforms (M365 Suite, Azure, AWS & Google Cloud) - Working knowledge of AWS and Google cloud preferred but not essential Microsoft Active Directory, Group Policy, DHCP and DNS
Must have excellent understanding of Network Technology VLAN, VPN’s, Firewalls, Cyber Security, and IP routing protocols. Knowledge and understanding of Wireless network technologies. Good understanding of SIP/IP Telephone Systems
Excellent understanding in Enterprise endpoint protection services and products. Excellent understanding of Back-up technologies (e.g., Veeam, MSP360, LiveVault.) (Cloud and on Premise)Various 3rd party Applications and Systems etc. Virtualization technologies etc. To elevate your career to the next level please respond by sending your Cv in confidence to hiretoptalent@protonmail.com, Enq: Lem 081 478 7032