Description:
A spectacular seaside establishment in Hermanus in the Western Cape’s Overberg region, has a vacancy for an Assistant Hotel General Manager to join their dynamic team. Candidates who have a post-matric hotel school qualification and at least 5 years’ experience in a 5-star hotel or similar environment (in a comparable role), are invited to apply for this position.Applications will only be considered from candidates who currently reside in the area (Hermanus), or those who are already planning to relocate to the region. The main purpose of the position is to effectively manage the day-to-day operations and employees as well as ensure guest satisfaction as well as supporting and aiding the General Manager in achieving the profitability of the hotel and operational success Minimum Experience and Qualification Required: Post matric hotel school qualification would be advantageous Minimum 5 years’ experience in a five-star establishment Computer literacy – MICROS, Opera Cloud Excellent communication skills Good numeracy skills High level of English proficiency Must be motivated, enthusiastic, and energetic Must be a team player, with a positive attitude Must be able to work shifts Own transport preferable Key Performance Objectives: Assist the General Manager in the day-to-day operations Monitor the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations Proven leadership abilities Provide training, coaching, and mentoring to all staff and HOD's Receive and resolve or assist the General Manager in resolving guest complaints and service recovery process Select or assist in the selection of hotel staff Review employee performance and conduct personnel actions such as disciplinary actions and terminations Adhere to company procedures and regulations as well as standard operating procedures. Ensure full compliance with hotel operating controls, SOP’s, policies, procedures, and service standards Ensure effective, timely and accurate communications flow with regards to hotel policies and procedures All other as assigned by the General Manager or Management SECTOR: Hospitality
06 Nov 2023;
from:
gumtree.co.za