Description:
A beautiful Lodge based in Somerset West is looking for a highly motivated and experienced Front Office Manager to join their team and ensure the highest level of customer service. Responsibilities: Supervise and lead the front office team, including receptionists, concierge, and bell staff. Oversee guest check-in and check-out processes, making sure they are smooth and efficient. Handle guest inquiries, concerns, and special requests in a professional and prompt manner. Maintain a welcoming and organized front desk and lobby area. Train, mentor, and develop front office staff to deliver exceptional service. Manage room reservations, ensuring accuracy, and optimize room availability. Qualifications: Proven experience as a Front Office Manager or a similar role in the hospitality industry. Strong leadership, communication, and interpersonal skills. Proficiency in hotel management software and Microsoft Office. Exceptional customer service orientation. Attention to detail and strong organizational skills Diploma (Preferred) SECTOR: Hospitality
03 Nov 2023;
from:
gumtree.co.za