Description:
Front Office Duties:
• To ensure that check-in procedures are strictly adhered to and
that the correct address and charge out details are obtained
from each guest.
• To ensure that all charges are correctly entered on the guest's
bill and that this is up to date at all times.
• To ensure that credit control procedures are strictly adhered to,
that no bills exceed the stipulated limit without prior approval
and that written confirmation, purchase orders, or order
numbers are on file.
• To ensure that accounts are balanced daily.
• To ensure accurate and timeous submission of all reports and
administrative work.
• To manage PMS system settings & keep all databases up to
date, including rate management.
• To ensure that enquiries, messages, etc. are dealt with
courteously and efficiently.
Admin Duties:
• Ensure daily revenue reports are updated accurately &
distributed.
• Ensure daily EOD procedures as completed & processed,
ensuring all postings have been posted, & are accurate.
• Reconciliation of daily credit card reports, processing &
reporting of any variances.
• Allocation of bank transfers on the PMS system on a daily basis,
& reconciliation to OPERA reporting.
• Reconciling & processing of cash takings on a daily basis &
management of cash inflow.
• Basic bookkeeping requirements as support for the finance
team:
- To ensure all purchases are approved & purchase orders
issued as required.
- Your responsibilities would include processing of all
purchases onto the budget comparison on a daily basis to
ensure costs are kept to within required parameters.
- To reconcile and balance cash, floats and dockets ensuring
that these tally with daily income and expenditure.
- Completion of monthly payroll.
- To ensure that petty cash vouchers and relevant
documentation are securely and systematically kept, & that
petty cash on hand is reconciled daily & balancing.
- To manage & monitor stock control & processes for the
Wellness Centre & Curio Shop.
- To assist with stocktaking at prescribed intervals: stock
taking, capturing stock, compiling COS reports, all the while
ensuring accuracy.
- To extend and process stocktaking figures accurately and
timeously.
- Request supplier statements & ensuring all purchases
balance.
Requirements:
- Administration
- Microsoft Office
- Hospitality
- Hospitality PMS System
- Proficient in Microsoft Office, especially with Good to Advanced Excel Skills
- Good working knowledge / understanding of Hospitality PMS system – OPERA would be a bonus
- Applicants must have at least 1-3 years’ experience in a related field with a solid track record working in a similar role within the Hospitality Industry.
- Matric is a minimum requirement, but a further qualification is a bonus.
- Valid RSA ID
- Proficient in Microsoft Office, especially with Good to Advanced Excel Skills
- Good working knowledge / understanding of Hospitality PMS system – OPERA would be a bonus
- Applicants must have at least 1-3 years’ experience in a related field with a solid track record working in a similar role within the Hospitality Industry.
- Matric is a minimum requirement, but a further qualification is a bonus.
- Valid RSA ID