Description:
Event Manager
Location: Salt River, Cape Town
Our client is an events agency offering full event production, event logistics, licensing, hospitality, conceptualization and destination management.
Brand Ambassador to the Company
· Maintain & improve on brand perception when called upon to do so in both private & professional capacity
· Interact with the company’s social media presence as often as required, including reshares & post likes
· Answer all phone calls with the standard company greeting (landline & mobile)
· Do your best to improve on your colleague’s reputation in the industry
· Report any helpful or harmful knowledge relating to the company, directly to the GM as quickly as possible
· Always dress appropriately for impromptu client meetings
· Always act in the best interest of the company & never deviate from their core values & brand principles
· Take ownership & accountability for tasks, roles & responsibilities assigned to you
· Manage team project workflow, productivity & deadlines
· Upskill your teams, including but not limited to company colleagues, suppliers and partners where applicable & possible
Account Management
· Meet deadlines & completed prescribed tasks & homework timeously
· Provide meaningful & insightful reports to the Experiences manager when called upon to do so
· Spearhead any internal or philanthropic events handed to you with the intention to achieve max ROI
· Positively contribute towards the communications in the account management-to-event process
· Actively contribute towards the company hitlist and pipeline with appropriate strategy
· Pair well with all/any team members on events/projects
· Strive to reach the point where you require very little help from the team
· Conduct regular site visits & planner meetings to ensure a smooth event and expectations
· Use mediums available to attract new sales to had over to the Experiences manager
· Providing meaningful feedback to the sales lead after every event/project
· Positively assist planning teams to best reach event success in every client touchpoint
· Visit events on a regular basis to ensure standard of execution is achieved
· Constantly upskill yourself with the intention of becoming the best in your field
· Continue to nurture, maintain & grow your current client profiles & accounts
· Be available to collaborate with any team member on an event, if called upon to do so
· Maintaining the scheduled minimum margins required on projects and events unless specific approval given
· Maintain & nurture your client list, including frequent client check in’s, coffee meetings and emails
· Contribute to & assist other team members with their Client Accounts where necessary
· Actively try to grow your account portfolio
· Constantly seek opportunities for cross-selling within key account clients, additional departments / locations
· Always be well prepared for internal and external meetings
Trends
· Inspire each team member to achieve max innovation and positive disruption potential
· Manage & optimize each client facing proposal to the company’s standards and expectations
· Perform post-mortem an all past events with intention to always do better
· Finger on the pulse regarding current trends, locally & globally
Analytical
· Nurture growth strategies within your portfolio of clients
· Positively contribute and analyse was to drive revenue through client and or marketing campaigns
· Be mindful of budget at all times
· Strive toward proactive real time responses
· Use data & analytics to pivot client strategies if necessary
· Track correct data on TMetric for future reporting, account, departmental and self-growth
Creative
· Produce & implement new ideas, content, campaigns & initiatives
· Brainstorm creative ideas & collaborate with the team on projects and campaigns
· Shape brand alignment and ensure ongoing projects and comm’s are brand appropriate
· Contribute to creative vision & cohesion (internal & external)
· Ensure visuals, messaging, design, ideas are on point & brand aligned
Reporting
· Report on key account growth, sales / revenue for your key accounts
· Stay abreast of external influences that could directly or indirectly affect your clients or industries
· Create strategies / reports on key account clients planning schedules and anticipate their upcoming events / campaigns
Company Events
· Conduct regular site visits and clients meetings to ensure smooth event & client services are maintained
· Use mediums available to attract new sales (where possible) to hand over to the sales lead
· Provide meaningful feedback to the necessary teams post projects
· Coordinate events on a regular basis to ensure standard of execution is achieved
· Strong time management skills, being able to quote within a 4 hour turnaround or 24 hour turnaround time depending on the scale of the event
· Know & understand the company’s suppliers & the offerings as well as being able to negotiate rates
· Ensuring the company’s payment terms are upheld & that clients settle their invoices before or by the date that are due
· Manage your project team of staff, giving full briefs
Key Accounts
· Liaise with clients on all needs & wants of the events
· Being able to quote on all scales of events
· Building relationship with new & exciting clients & being able to maintain a working relations with both
· Manage more than one client account, event with multiple events per account
· Manage deadlines according to client expectation, this means managing the execution of suppliers & team members
· Must be able to understand the need of the client & be available 24/7 for the client support on all existing & new clients
· Ensure that quotes are within client budget
· Assist the client with vision of the event they would like to host & being able to think of the event aspects needed for all events
· Follow up with the clients on quotations to ensure the quotes were confirmed timeously
· Willing to travel with short notification for all account holding events
· Ensure that site visits are done when necessary before quoting
· Being able to communicate effectively with the logistics team & ensure that all details, such as delivery dates, times & locations are correct
· Coordinate suppliers, handle client queries & troubleshoot on the day of the event to ensure that all runs smoothly and to budget
· Understand the client brand & advice according to the brand guidelines of the event and client expectations
Event Planning and Strategy
· Collaborate with clients to understand their event objectives and requirements.
· Develop event strategies and concepts that align with client goals.
· Create event plans, including timelines, budgets, and resource requirements.
Budget Management
· Develop and manage event budgets, tracking expenses and ensuring cost efficiency.
· Monitor and control costs throughout the event planning and execution phases.
Vendor and Supplier Management
· Identify, negotiate with, and contract event vendors, such as caterers, decorators, and AV providers.
· Ensure vendors deliver their services on time and within budget.
Team Leadership
· Assemble and lead a team of event professionals, including coordinators, designers, and technical staff.
· Delegate tasks, set clear expectations, and provide guidance to team members.
Timeline and Schedule Management
· Create detailed event timelines and schedules, ensuring all tasks are executed on time.
· Monitor the progress of event preparations and make adjustments as needed.
Logistics Coordination
· Oversee logistics, including venue selection, transportation, accommodations, and equipment setup.
· Ensure that all logistical aspects run smoothly.
Risk Management
· Identify potential risks and develop contingency plans to mitigate them.
· Address issues as they arise during the event to maintain continuity.
Communication
· Act as the primary point of contact between the client, team members, and vendors.
· Maintain open and clear communication to ensure everyone is on the same page.
Marketing and Promotion
· Contribute to event marketing strategies, including social media campaigns, email marketing, and promotional materials.
· Collaborate with marketing professionals to promote the event effectively.
Technical and Audio-Visual Coordination
· Manage technical aspects, including sound, lighting, and AV equipment.
· Ensure that presentations, performances, and displays run smoothly.
Quality Control
· Ensure the quality and consistency of all event elements, such as decor, signage, and presentations.
On-Site Management
· Oversee the execution of the event on-site, coordinating with staff and vendors to ensure a seamless experience for attendees.
Client Relations
· Maintain a positive relationship with the client, providing updates, addressing concerns, and ensuring client satisfaction.
Post-Event Evaluation
· Conduct post-event evaluations to gather feedback and assess the success of the event.
· Identify areas for improvement and document lessons learned for future events.
Legal and Compliance
· Ensure all necessary permits and licenses are obtained for the event.
· Comply with local regulations and industry standards.
Reporting
· Prepare event reports and summaries, including financial reports and performance metrics.
Should you wish to apply for this position, please email your latest CV and motivation to jaswin@abcworldwide.com
Please also include the following when sending your CV:
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