Description:
The Client Project Manager leads and directs concurrent client projects classified as standard or complex. The primary responsibility of Client Project Managers will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal or into the client's support operations).Key Roles and Responsibilities:Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objectiveEngage with stakeholders to deliver projects from original concept through final implementationEnsure client satisfaction and manage escalations, acting as a single point of contact to the clientEnsure that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfactionManage the delivery of the project/programme, including rigorous scope control and change managementEnsure client satisfaction and manage escalations, acting as a single point of contact to the clientDocumentation and management of risks and issuesEnsuring clear and concise communications to all stakeholdersProvide pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.Identification of opportunities and influence the sale by conducting a business conversation with the client positioning consulting and technical services offeringsCoordinate activities of the project teams through task delegation, resource assignment and programme managementKnowledge, Skills, and Attributes:Ability to establish strong relationships with internal stakeholders and external clientsExcellent client-centricity skills and ability to work at client sitesAbility to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequatelyExcellent written and verbal communication skillsExcellent team-building skills and ability to work in high-pressure environmentsAbility to manage urgent and complex tasks simultaneouslyGood business acumen and commercial skillsPassionate, strong initiative, self-driven with a commitment to succeedGood influencing ability whilst taking a collaborative approachDecisive with good attention to detail abilityAbility to promote project services to both internal stakeholders and external clientsCompetent in project change management Academic Qualifications and Certifications:Project Management degree or equivalent with a moderate level of related experienceAdditional preference for experience in Merch Planning applications/systems like RPAS and JDA.Required Experience: Preference is for experience in RetailDemonstrated moderate level project management experience preferably in
02 Apr 2024;
from:
gumtree.co.za