Field Technician

Description:

Leading supplier of Industrial Cleaning Equipment, Chemicals and consumables is looking for a suitable and reliable Field technician to join their KZN team in 2022. The successful applicants must have their driver’s license, be a self-starter and ambitious and ideally have experience in the cleaning industry. To install, maintain and service a range of electronic/ battery operated equipment. The ability to represent the company in a professional manner is essential in maintaining the company’s integrity and ensuring good business relationships with the customers. The successful candidate should be self-motivated and able to work together in a team environment to ensure that problems are resolved speedily and response times are maintained. Essentially – hardworking, teamwork ethic, technically strong, good people skills, willing to work hands on/get hands dirty * Ability to work unsupervised and troubleshooting experience is essential. * The ideal candidate must be able to speak English fluently with good communication skills and Zulu as a second language. * The applicant must be willing to work after hours and weekends when applicable. * The ideal candidate must be able to open job cards, carry out condition reports on components and must be able to articulate when a condition report needs to be explained. * Client (on site) visits, locate equipment and diagnose fault, inform service co-ordinator and client of time of completion. * 100% Customer satisfaction at all times. * Service department instruction and feedback (Job card completion daily) * Machine inspections for major repair / services * Call on new business for labour / parts / rentals * Medically fit and healthy * Service and maintain machines in accordance with manufacturer’s specifications. * Diagnose and repair faults on equipment effectively and efficiently. * Install equipment and train operators. * Provide on-site support throughout the Kwazulu Natal, as required. * Assist colleagues and other departments on technical / development issues. * Assist sales team with equipment demo’s as and when required. * Ensure that daily customer queries / problems are resolved promptly. * Client Liaison with the aim to grow business. * Assist customers to extract the best possible value from their equipment. * Willingness to travel, as and when required * Ability to provide afterhours standby and/or after hours on-site support * Promote a professional appearance and maintain customer relations and company integrity. * Perform admin related tasks based on the policies and procedures set by management. * Perform other duties as required or assigned which are reasonably within the scope of the duties enumerated above. * Must have a solid understanding and experience in electrical and mechanical fault finding on machinery and control systems * Solid understanding and experience in machine setup, installation and commissioning * Solid under