Description:
SUMMARY OF THE ROLE
The Park Manager functions to ensure the efficient and effective management of the day-to-day operations of the Park/s as assigned, embodying the highest standards of client service and managing the community and marketing requirements, the reporting team members, leasing administration, and business and financial planning, optimisation, and profitability of the Park/s.
Offer industrial, office and storage spaces all in the same park - overlaid with a suite of innovative services like manned receptions, dedicated Park Managers, fully kitted meeting rooms, breakout areas, our unique security system together with on-site cafes restaurants and other business offerings.
KEY RESPONSIBILITIES
Client Relations
Ensure the highest level of client service is met at all times and that all clients, visitors, and members of the general public are addressed with tact, courtesy, and professionalism
Be visible and available to our clients as their first point of contact (along with the CM if assigned)
Understand our clients, our clients commercial needs, and our clients specific lease agreements and requirements.
Communicate with clients on all queries, complaints, comments, operations, events, memos/notices and troubleshooting, and provide positive and prompt feedback and solutions
Develop a stream of repeat business through good client relationships and the use of incentives and campaigns (Refer-a-friend)
Assist with the annual Client Satisfaction Surveys as required
Operations
Management of the day-to-day operations and requirements of the Park/s
Management of the business hub, including overseeing of the meeting room booking system
Management of maintenance, security, and cleaning services of the building/s
Ensure that utility consumption and costs, including meter readings, stock, supplies, and consumables, are managed as well as accurately recovered where applicable
Address all Park and Client problems and facilitate troubleshooting
Ensure all equipment, machinery, furniture, and infrastructure is effectively maintained and recorded where necessary, and establish and maintain applicable preventative maintenance processes
Management and overseeing of the Parks service providers, contractors, and any other third party service providers
Ensure all building insurance and health & safety compliance requirements are met, and prepare and deliver reports as required
Ensure that all property and client files and records are updated and maintained on the company server
Community Management
Ensure client compliance and understanding, resulting in harmonious client relationships
Report and liaise with the marketing department on any marketing requirements for the building/s, including assistance with local and on-site marketing of the Park, its services, and products, and the distribution of brochures, posters, and advertisements (normally would
20 Feb 2022;
from:
gumtree.co.za