KEY ACCOUNTS MANAGER

Description:

KEY ACCOUNTS MANAGERQualifications and Experience:Essential: Matric or an equivalent Senior Certificate.Degree in Sales and Marketing or a related fieldAdvantage: Postgraduate qualification in Commerce orPharmacyACCOUNT MANAGEMENT: Establish and maintain strong working relationships with medical aid organizations, including insurers, managed care organizations, and third-party administrators. Serve as the main point of contact for medical aid organizations, proactively engage in regular communication and build trust. Collaborate with medical aid representatives to negotiate contracts, pricing agreements, and reimbursement terms that align with the pharmacy group''s objectives. Facilitate effective communication between the pharmacy group and medical aid organizations, ensure accurate and timely exchange of information. Act as a liaison to resolve any issues or concerns raised by medical aid organizations, coordinate with relevant departments within the pharmacy group to address them promptly. Provide regular updates to both internal and external stakeholders regarding changes in medical aid policies, formulary updates, and other relevant information. Identify growth opportunities within assigned accounts and develop strategies to capitalize on them.FORMULARY MANAGEMENT: Work closely with medical aid organizations to understand their formulary requirements and ensure the pharmacy group''s compliance with those guidelines. Collaborate with pharmacy and clinical teams to ensure that the pharmacy group''s product offerings align with the medical aid organizations'' preferred drug lists. Assist in the development and implementation of strategies to maximize formulary access and reimbursement for the pharmacy group''s products.STAKEHOLDER LIAISON Build and nurture strong relationships with key decision-makers within medical schemes and healthcare organizations. Act as the primary point of contact for key accounts, addressing their needs, resolving issues, and ensuring customer satisfaction.PERFORMANCE MONITORING AND REPORTING: Monitor and evaluate the pharmacy group''s performance with medical aid organizations, including key performance indicators (KPIs) such as claims processing, medication adherence, and patient satisfaction. Generate reports and analyze data to identify trends, opportunities, and areas for improvement. Present findings and recommendations to internal stakeholders and medical aid organizations to optimize operational processes and enhance patient outcomes. Stay updated on industry trends, market conditions, and competitor activities to proactively identify new business opportunitiesGENERAL: Adhere to Dis-Chem Policies and Standard Operating Procedures. Adhere to Health and Safety rules and regulations.