Air Services Manager

Description:

People:

• Identify, develop, and mentor your No. 2.
• Review and participate to staff appraisals timely, and at a minimum once per year per employee.
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.
• Ensure and assist supervisors and key staff with goal setting and monitoring.
• Conduct regular interviews with potential new personnel.
• Plan for and hold effective monthly department meetings with team.
• Review department goals and business plan periodically with staff to ensure buy-in and accountability.
• Meet company standards of 52 hours training per year, including as needed management/leadership training.

Operations:

• Create and maintain an effective department organization chart, which is designed for flexibility and growth
• Prepare, execute, monitor and update at regular intervals the business plan for the department
• Monitor and improve key departmental productivity indicators including but not limited to:
  • Shipments Per Desk (SPD)
  • Revenue Per Desk (RPD)
  • Expense Per Desk (EPD)
  • Revenue Per Shipment (RPS)
  • Revenue to Expense ratio
  • Excel measurements
• Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
• Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.
• Build and maintain strong relationships with vendors (airlines, trucking companies, and others)
• Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.

Customer

• Actively develop business for department through active involvement in sales and retention process and close coordination with sales department.
• Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the CRS database.
• Ensure Customer reviews are completed with your regular customers.
• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
• Take an active role in the transition of new business/ updates to existing business.

Finance:

• Assist District Manager with preparation of annual department budget.
• Meet monthly with District Manager to review department financial PnL and productivity results and goals.
• Review, understand and focus on improving department freight yields.
• Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days.
• Ensure company credit procedures are followed and utilized effectively.
• Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP.
• Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.
• Follow company capex procedure for the purchasing of any equipment for your staff or department.
• Utilize Top 20 Accounts report to continually evaluate the development of you departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue by one customer)

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

• Be open to implementing new system changes and enhancements into your department.
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your department.

Requirements:

• Identify, develop, and mentor your No. 2.
• Review and participate to staff appraisals timely, and at a minimum once per year per employee.
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.
• Ensure and assist supervisors and key staff with goal setting and monitoring.
• Conduct regular interviews with potential new personnel.
• Plan for and hold effective monthly department meetings with team.
• Review department goals and business plan periodically with staff to ensure buy-in and accountability.
• Meet company standards of 52 hours training per year, including as needed management/leadership training.

• Create and maintain an effective department organization chart, which is designed for flexibility and growth
• Prepare, execute, monitor and update at regular intervals the business plan for the department
• Monitor and improve key departmental productivity indicators including but not limited to:
  • Shipments Per Desk (SPD)
  • Revenue Per Desk (RPD)
  • Expense Per Desk (EPD)
  • Revenue Per Shipment (RPS)
  • Revenue to Expense ratio
  • Excel measurements
• Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
• Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.
• Build and maintain strong relationships with vendors (airlines, trucking companies, and others)
• Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.

• Shipments Per Desk (SPD)
• Revenue Per Desk (RPD)
• Expense Per Desk (EPD)
• Revenue Per Shipment (RPS)
• Revenue to Expense ratio
• Excel measurements

• Actively develop business for department through active involvement in sales and retention process and close coordination with sales department.
• Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the CRS database.
• Ensure Customer reviews are completed with your regular customers.
• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
• Take an active role in the transition of new business/ updates to existing business.

• Assist District Manager with preparation of annual department budget.
• Meet monthly with District Manager to review department financial PnL and productivity results and goals.
• Review, understand and focus on improving department freight yields.
• Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days.
• Ensure company credit procedures are followed and utilized effectively.
• Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP.
• Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.
• Follow company capex procedure for the purchasing of any equipment for your staff or department.
• Utilize Top 20 Accounts report to continually evaluate the development of you departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue by one customer)

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• Be open to implementing new system changes and enhancements into your department.
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your department.

Training Requirements:

• Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:

• 4 years of industry specific qualification (country specific)