Description:
A prestigious winery nestled in the heart of the Stellenbosch wine lands, is in search of an Assistant Manager for their Wine Tasting Room. This role entails curating a refined and genuine wine tasting experience for visitors, showcasing the winery's selection of wines and products, all while upholding the essence of the brand's values. Key responsibilities include:- Supervise and ensure a professional, efficient, and courteous guest experience
- Ensure all walk-ins are embraced by yours and teams friendly and warm greeting and made to feel welcome
- Supervise and promote a positive, friendly work environment in the outlet
- Supervise administrative functions, including stock takes, staff administration and cash-ups. Diligently and competently
- Handle financial transactions in accordance with SOPs, ensuring correct charges
- Ensure all guest queries are handles professionally and promptly
- Manage breakages, ensure efficient OE usage, and cleanliness of outlet is maintained
- Maintain effective relationships with colleagues and adhere to standards
- Embody and share the passion and knowledge of the brand and offerings
- Adhere to company and departmental policies and procedures
- Print and oversee Online Wine Tasting’s Bookings
- Serve wine tastings to customers and push team to meet sales goals and targets. Look for opportunities to up-sell and cross-sell wines and products to customers
- Supervise wine center opening and closing procedures. Including set up and close down of external areas
- 3 years supervisory experience in restaurant front of house operations or tasting room environment
- Passion and knowledge of wine
- Experience in people supervision and good knowledge of food and wine pairing
- Proven ability in team collaboration, creative problem-solving, and conflict resolution.
- Experience in budgeting and reporting
- Minimum Wine & Spirit Education Trust (WSET) Level 2 qualification
- At least 3 years of hospitality / wine industry experience
- Fluent English speaker (additional languages desirable)
- Ability to work weekends, public holidays is a MUST
- Proven success in a service and sales-oriented environment
- Positive interpersonal skills
- Impeccable attention to detail, multitasking, planning
- Strong verbal and written communication skills
Requirements:
- Supervise and ensure a professional, efficient, and courteous guest experience
- Ensure all walk-ins are embraced by yours and teams friendly and warm greeting and made to feel welcome
- Supervise and promote a positive, friendly work environment in the outlet
- Supervise administrative functions, including stock takes, staff administration and cash-ups. Diligently and competently
- Handle financial transactions in accordance with SOPs, ensuring correct charges
- Ensure all guest queries are handles professionally and promptly
- Manage breakages, ensure efficient OE usage, and cleanliness of outlet is maintained
- Maintain effective relationships with colleagues and adhere to standards
- Embody and share the passion and knowledge of the brand and offerings
- Adhere to company and departmental policies and procedures
- Print and oversee Online Wine Tasting’s Bookings
- Serve wine tastings to customers and push team to meet sales goals and targets. Look for opportunities to up-sell and cross-sell wines and products to customers
- Supervise wine center opening and closing procedures. Including set up and close down of external areas
- 3 years supervisory experience in restaurant front of house operations or tasting room environment
- Passion and knowledge of wine
- Experience in people supervision and good knowledge of food and wine pairing
- Proven ability in team collaboration, creative problem-solving, and conflict resolution.
- Experience in budgeting and reporting
- Minimum Wine & Spirit Education Trust (WSET) Level 2 qualification
- At least 3 years of hospitality / wine industry experience
- Fluent English speaker (additional languages desirable)
- Ability to work weekends, public holidays is a MUST
- Proven success in a service and sales-oriented environment
- Positive interpersonal skills
- Impeccable attention to detail, multitasking, planning
- Strong verbal and written communication skills
16 Apr 2024;
from:
careers24.com