Description:
Managed Talent Solution 's client in Montague Gardens is looking for a Desktop Support Engineer with end-user and telepresence support experience. You must have your own transport and Drivers License essential. Provide a high level of support for user and infrastructure environments ensuring careful and optimal call management and efficiencies to various users. Must be available to start immediately.
Critical Requirements - Skills, Experience & Qualifications
- Matric
- A+ or N+ / MCSE (essential)
- 3+ years’ experience delivering End User Computing Support Services in a customer environment
- AD and GPO Experience (Creating Users and Managing AD)
- Proficient at PC Builds and endpoint installations
- Excellent Communication and Interpersonal skills.
- Must be able to work flexible hours as may be required.
- Must be able to work independently.
Primary Role Accountabilities:
You will be responsible for Set up Laptops and Desktops. Providing support for all 2nd line issues relating to Desktops, Laptops and Peripherals
- 1st line and second line support for internal users and IT staff.
- Set up VPN for users.
- Set up laptops DELL, ACER, LENOVO, HP
- Connecting users to the Printers and Scanners.
- Creating users account, reset passwords, unlock user account.
- Resolve calls via remote desktop.
- Follow up service and repairs with external suppliers.
- Escalating calls and issues where necessary to senior managers and team leaders
- Responsible for Installation and maintenance of IT equipment such as (but not restricted to) stand –alone Printers and network printers. Supporting all IT issues internal user’s face.
- Provide troubleshooting and configuration support for user’s desktop, laptop and network issues.
- Loading an image in laptops VIA the network.
- Set up label printers, Konica Minolta printers.
- Supporting Executives with any issues they have.
Requirements:
- Matric
- A+ or N+ / MCSE (essential)
- 3+ years’ experience delivering End User Computing Support Services in a customer environment
- AD and GPO Experience (Creating Users and Managing AD)
- Proficient at PC Builds and endpoint installations
- Excellent Communication and Interpersonal skills.
- Must be able to work flexible hours as may be required.
- Must be able to work independently.
- 1st line and second line support for internal users and IT staff.
- Set up VPN for users.
- Set up laptops DELL, ACER, LENOVO, HP
- Connecting users to the Printers and Scanners.
- Creating users account, reset passwords, unlock user account.
- Resolve calls via remote desktop.
- Follow up service and repairs with external suppliers.
- Escalating calls and issues where necessary to senior managers and team leaders
- Responsible for Installation and maintenance of IT equipment such as (but not restricted to) stand –alone Printers and network printers. Supporting all IT issues internal user’s face.
- Provide troubleshooting and configuration support for user’s desktop, laptop and network issues.
- Loading an image in laptops VIA the network.
- Set up label printers, Konica Minolta printers.
- Supporting Executives with any issues they have.
28 Mar 2024;
from:
careers24.com