Permanent Wine Tasting Room Manager

Description:

A prestigious winery nestled in the heart of the Stellenbosch wine lands, is in search of an Assistant Manager for their Wine Tasting Room. This role entails curating a refined and genuine wine tasting experience for visitors, showcasing the winery's selection of wines and products, all while upholding the essence of the brand's values. Key responsibilities include: Supervise and ensure a professional, efficient, and courteous guest experience Ensure all walk-ins are embraced by yours and teams friendly and warm greeting and made to feel welcome Supervise and promote a positive, friendly work environment in the outlet Supervise administrative functions, including stock takes, staff administration and cash-ups. Diligently and competently Handle financial transactions in accordance with SOPs, ensuring correct charges Ensure all guest queries are handles professionally and promptly Manage breakages, ensure efficient OE usage, and cleanliness of outlet is maintained Maintain effective relationships with colleagues and adhere to standards Embody and share the passion and knowledge of the brand and offerings Adhere to company and departmental policies and procedures Print and oversee Online Wine Tasting’s Bookings Serve wine tastings to customers and push team to meet sales goals and targets. Look for opportunities to up-sell and cross-sell wines and products to customers Supervise wine center opening and closing procedures. Including set up and close down of external areas Minimum knowledge and experience required: 3 years supervisory experience in restaurant front of house operations or tasting room environment Passion and knowledge of wine Experience in people supervision and good knowledge of food and wine pairing Proven ability in team collaboration, creative problem-solving, and conflict resolution. Experience in budgeting and reporting Minimum Qualifications and Skills required: Minimum Wine & Spirit Education Trust (WSET) Level 2 qualification At least 3 years of hospitality / wine industry experience Fluent English speaker (additional languages desirable) Ability to work weekends, public holidays is a MUST Proven success in a service and sales-oriented environment Positive interpersonal skills Impeccable attention to detail, multitasking, planning Strong verbal and written communication skills SECTOR: Hospitality