Description:
PRODUCT AND SUPPORT EXPERT
INTRODUCTION
A medical software and technology company situated in Pretoria East is seeking to employ a Product and Support Expert with at least 2 years’ experience within a similar role to join their team.
JOB PURPOSE
Product Experts provide high quality first line support and remote care to hearX USA They maintain high customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails and text messages. Product Experts ensure that prospective customer callers are assisted with the information they require/desire and process the sales on the new customer’s behalf. They also ensure that customer’s devices are operational and that the customers understand how to use and maintain their hearing aids.
REQUIREMENTS
Minimum education (essential):
MatricMinimum education (desirable):
Customer Satisfaction CertificateMinimum applicable experience (years):
2 years in Customer Support and Troubleshooting (or in a role requiring similar skills as listed herein)Required nature of experience:
Customer relations and relationship management Telephonic and email support Video calling experience (advantageous) Contact centre experience Telephonic sales experience and high conversion rates (advantageous) Technical support experience Administration and record management Working in a digital environment
Skills and Knowledge (essential):
CRM system experience Telephonic sales and support skills Excellent English skills (written and spoken) Excellent communication ability and oratorship Conflict managementOther:
Working hours: 16h00 - 03h00 Working shifts, four shifts a week (Monday to Saturday) These working hours will change with daylight savings (in our summer months) to match the hours of 9am - 8pm Eastern Standard Time
COMPETENCIES
Essential Competencies:
Establishing Rapport Interacting with People Valuing Individuals Understanding People Convincing People Articulating Information Showing Composure Resolving Conflict Examining Information Developing Expertise Adopting Practical Approaches Following Procedures
Important Competencies:
Upholding Standards Generating Ideas Inviting Feedback
03 Dec 2021;
from:
gumtree.co.za