Description:
Fulfillment Officer
Introduction:
An innovative medical software company situated in Pretoria East is seeking to employ an organised and precise Fulfilment Officer with a minimum of two years of experience to join their dynamic team.
Job Purpose:
The purpose of this role is to coordinate and facilitate all order fulfillment and escalation activities for the B2C department of the company for the fulfillment of product orders in the USA and other regions.
REQUIREMENTS
Minimum education (essential):
Matric
Diploma in Supply Chain and Logistics
Minimum education (desirable):
Bachelor’s degree in Business Management, Supply Chain Management, Logistics, or similar.
Minimum applicable experience (years):
2 years
Required nature of experience:
Administration Case logging Fulfillment coordination Escalation coordination Retail or FMCGSkills and Knowledge (essential):
Excel Customer support Strong communication skills Strong time management and prioritization skills An appreciation for query resolution and a sense of urgency for escalation turnaround times Strong mathematics skills and attention to detail required An excellent understanding of fulfillment processes and systems CRM Software (Customer Relationship Management) Inventory Management and Fulfillment SoftwareSkills and Knowledge (beneficial):
WMS (Warehouse Management System Software) ERP (Enterprise Resource Planning Software) Working knowledge of US carrier services and related platformsOther:
Ad hoc availability after hours Working hours: 15:00-00:00 five days a week.
COMPETENCIES
Essential Competencies:
Examining Information Establishing Rapport Convincing People Showing Composure Meeting Timescales Checking Things Managing Tasks Taking ActionImportant Competencies:
Documenting Facts Interpreting Data Developing Expertise Adopting Practical Approaches Providing Insights Articulating Information Making Decisions Thinking Positively Embracing Change Inviting Feedback Following Procedures Producing Output
KEY PERFORMANCE AREAS, WEIGHTS & OBJECTIVES
Stock Management 10%Assist in conducting stock takes (where applicable) and ensure stock levels ar...