Description:
Introduction:
A medical technology situated in Pretoria East is seeking a Debt Collector with a minimum of four years’ experience within a similar role to join their team.
Job purpose:
To collect outstanding amounts for Lexie Hearing clients. Have at least 50 conversations with clients in arrears per shift.
REQUIREMENTS
Minimum education (essential):
National Senior Certificate
Minimum applicable experience (years):
• 4 years
• Required nature of experience:
• Debt collection
• Experience in an international call centre is beneficial
Skills and Knowledge (essential):
• Accounting Software (ie Pastel / Xero)
• Microsoft Excel
• Google Suite
Other:
• 5 days a week; 9 hours a day with an hour lunch.
• Hours: 16h00 - 01h00
COMPETENCIES
Essential Competencies:
Examining Information
Establishing Rapport
Showing Composure
Resolving Conflict
Meeting Timescales
Checking Things
Following Procedures
Upholding Standards
Important Competencies:
• Interpreting Data
• Developing Expertise
• Adopting Practical Approaches
• Thinking Positively
• Embracing Change
• Inviting Feedback
• Understanding People
• Valuing Individuals
• Managing Tasks
• Producing Output
• Taking Action
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Debtors liaison 90%
• Follow debtors collection process.
• Suggest optimisations to debtors collection process.
• Ensure proper and clear correspondence with customers including via phone, email and text.
• Ensure proper record is kept of all communication with debtors on relevant platforms.
• Ensure Salesforce is updated with activities in the debtors process.
• Ensure customer contact details in Salesforce are correct after confirming details with the customer.
• Update and maintain customer contact details in Salesforce.
• Compile weekly feedback of debtors outstanding and communicate with Financial Manager on a regular basis.
• Meet all relevant debtors deadlines.
• Plan and structure daily work to meet deadlines efficiently.
• Negotiate payment arrangements with customers to increase debt collection.
Stripe administration 10%
• Process payments on Stripe.
• Update credit card details on client accounts.
• Maintaining records of the above on relevant platforms.
• Process credit notes on Stripe.
• Compile letters of demand.
QMS
• Follow relevant processes in line with the dictated QMS processes
Salary offered:
Market related