Description:
My client who are a supply chain solutions specialist that offers customers leading cloud-based technological trade solutions are looking for an Export Channel Controller to join their team!
Experience
• 5 years’ or more operational export experience in controlling clients.
• Knowledgeable in all aspects regarding Customs clearance on Sea freight, Roadfreight and Warehousing
Personal Attributes:
• Well groomed
• Knowledgeable in all aspects of Exportation
• Enthusiastic, passionate, energetic
• Good planning skills and organized in ones work priorities
• Attention to detail
• Good management skills
• Willing to take full ownership of responsibilities
• Able to deal with conflict
• Open and honest in communication
• Be able to confront people on issues
• Thrives on change
• Team-orientated
• Proactive
• Ability to work well under pressure
• Patience, thorough and organised
• Able to prioritise
• Initiative to improve on efficiencies
Responsibilities:
• Take full ownership of communication with customers nominated to channel.
• Manage all documentation, communication and status flow for nominated clients
• Control all aspects of Exportation from the time first document is received from customerthrough to shipping of consignment and recover of charges.
• Handle export operations from start to finish
• Understanding & Processing Export Customs & Port documentation. General Cargo, Project Cargo & Wine documentation.
• Must have a sound understanding of INCO Terms
• Promote inter channel and inter departmental communication and cooperation
• Ensure customer status updates
• Control and optimise all systems
• Handle all customer queries
• Costing and Invoice quality checks (Paying expenses without consideration of recovery -resulting in write offs)
• Manage position controls and file revenues
• Report to Management on all channel performance issues
• Cooperate with and ensure close communication with client service managers and directors relative to customer requirements and systems.
Computer experience required:
? Cargowise experience essential not negotiable
? Microsoft Office:
• Word
• Excel
• Microsoft Outlook
• Internet