Description:
Job Description/Duties:
Client Relationship Management:
• Developing trust relationships with a portfolio of major
clients.
• Develop and sustain relationships with customers that
brings income to the company.
• Acquiring thorough understanding of key customer needs
and requirements.
• Expanding relationships with existing customer needs and
requirements.
• Ensure correct product and services are delivered to
customers in a timely manner.
• Resolve issues and problems faced by customers and deal
with complaints to maintain trust.
• Use company resources to develop and implement strategic
solutions to achieve key clients’ long-term goals.
Sales:
• Play integral part in generating new sales that will turn into
long-lasting relationships.
Reporting:
• Prepare regular reports of progress and forecasts to internal
and external stakeholders using key account metrics.
Employee Management:
• Employee recruitment.
• Onboarding and induction of new employees.
• Training and development.
• Employee relations. (Discipline in the workplace)
• Performance management.
• Employee wellness.
• Employee motivation.
Other:
• Communicating and collaborating with advertising, design,
marketing, sales, and logistic departments to ensure key
clients’ needs are met.
• Attend trade shows and marketing events as required.
Minimum Requirements:
Qualifications:
• Grade 12 (Matric).
• Bachelor’s degree in Business Administration, Marketing,
Finance, Sales, or related field.
Experience:
• Minimum of 5 years’ experience in similar positions- in
FMCG environment.
• Proven experience as an Accounts Manager.
• Experience in sales and providing solutions based on
customer needs.
Knowledge:
• Proficient knowledge and experience in Microsoft Office.
• CRM software.
Skills:
• Ability to analyze data and sales statistics.
• Strong communication and interpersonal skills with an
aptitude in building relationships with professionals of all
organizational levels.
• Excellent organizational skills.
• Strong negotiation and leadership skills.
• Able to manage multiple key accounts without
compromising on the quality of services provided.