Description:
SKILLS & EXPERIENCE REQUIRED
Experience in, and knowledge of East African safari sales Skilled in designing detailed and individualized quotes for itinerary requests Excellent sales skills and the ability to upsell Excellent communication skills, a service delivery mindset and a strong customer service focus Targe orientated, and experience of delivering results in a performance oriented and fast paced sales environment Ability to find commercial solutions to problems Good knowledge of sales systems Strong administration and organizational skills with great attention to detail The ability to work well under pressure Proactive mindset and can-do attitude Experience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling) Experience in and willingness to handle issues outside of office hours when required Ability to work independently as well as within a broader team setup Energetic and eager to learn
SKILLS & EXPERIENCE ADVANTAGE
10 – 15 Years’ experience of the broader industry sector (hospitality & tourism) Experience in selling safaris in East Africa preferred Experience and good understanding of the safari tourism environment Experience of as many aspects of the industry as possible, more than one side of the fence Experience of dealing with and delivering on western business demands Experience with travel & reservation systems
RESPONSIBILITIES & DUTIES
Handling of safari requests from agents with costing and accurate information within the required turnaround time Proactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, offering additional information as needed Follow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safari On confirmation, complete the safari file and all the information required Build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales process Follow up with agents after a safari for any feedback Report any errors or issues to your line manager immediately on discovery Provide proactive support to colleagues in peak or leave times Proactive approach towards your personal and departmental targe and working together with management to ensure we reach these targets Following and adhering to all sales procedures as set out in the operating manuals Attending all training that is offered and proactively growing your knowledge of the company, our products (as well as part of ...
11 Mar 2022;
from:
gumtree.co.za