Description:
CXP, a global customer experience consultancy organisation has an exciting position available for a Learning and Development Specialist. This individual will be responsible for the sales, technical, product, culture, soft skills training & facilitation of our team.
Purpose of this role:
Deliver a team of top performers through an exceptional learning experience. Deliver high quality, fit for purpose interpersonal and intrapersonal development experience for all delegates. Ensure that advisors are enabled with the right interpersonal and sales skills to meet productivity requirements as indicated in the Glide Path Previous experience as a Training Facilitator, Training Coordinator or similar role Assessor / ETDP / moderator certification would be advantageous Hands-on experience with Learning Management Software (LMS) Knowledge of traditional and modern educational techniques Ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate) Good understanding of the Skills Development Act Familiarity with Talent Management and career paths Excellent communication and organizational skills NQF Level 4 – Matric BSc degree in Education, Human Resources Management, Organizational Psychology or relevant field would be Advantageous Conduct training needs analysisJob Description:
Interview candidates and leaders to assess training needs. Design training curriculum. Organize in-house and offsite activities, like presentations, job simulations and role-playing exercises. Manage candidates subscriptions to conferences and e-learning courses. Order instructional material (e.g. eBooks and manuals). Discuss career-pathing opportunities with Leaders. Enrich courses with visual aids to engage trainees. Measure outcomes from trainings. Research and recommend learning equipment (e.g. platforms and projectors). Coordinate the delivery of learning activities in line with the approved calendar, budget, and business requirements. To deliver learning and development interventions in line with quality standards in order to achieve learning outcomes and business objectives. To comply with group policies, quality assurance standards and regulatory requirements. Shortlisted applicants could be required to take a technical/behavioral assessment as part of the application process.
11 Nov 2021;
from:
gumtree.co.za