Description:
Our client is an international insurance company, specialist in international wellbeing offering a variety of international insurance products. They are seeking to employ a Membership Advisor to provide and effective customer service and claims assessment function to their key distributors and members based worldwide.
Requirements:
At least 2 – 5 years’ experience in a similar role. Grade 12 or Equivalent NQF Level 4 Qualification FAIS Compliant is an advantage Customer service certificate Sound knowledger of industry regulatory requirements High standard of written English is essential Excellent communicator in English, both written and verbal Excellent administration skillsDuties:
Initial underwriting of new applications, referring to medical underwriters as appropriate. Entering new group schemes and members onto database. Processing of renewals. Production of Policy Schedules and membership packs. Provide first class customer service to members, responding to enquiries by email, telephone, and letter. Liaison with Distributors and Brokers globally. Ensure all necessary administrative tasks are completed accurately and within agreed time limits. To consider and abide by the Data Protection Act, particularly in respect of the handling of sensitive medical data. To consider and abide by guidelines, regulations and standards always set by the FCA. Always adhere to departmental Service Level Agreements. Production of Life & Personal Accident documentation under the direction of the Senior Operations Adviser. Assessment of existing processes and evaluation and implementation of possible improvement solutions. Testing of new processes and procedures in concert with the Operation Team Manager.Key skills:
Excellent administration skills. Sound knowledge of industry regulatory requirements. Excellent communicator at all levels, able to listen and respond effectively to others, with the ability to translate the needs of customers into working procedures. Highly organised and able to implement an effective time management system to plan and prioritise own workload. Great team player. Good problem-solving skills and ability to work on own initiative when required. People focused and customer orientated. Culturally aware. High standard of written English.Salary: Market related
Closing date: 31 May 2023
Candidates who meet the relevant requirements must please apply by contacting Gary on 011 0261907 or email a detailed CV to vacancy (at) letslink .co .za
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18 May 2023;
from:
gumtree.co.za