Description:
Responsibilities:
• Build and maintain professional working relationships with all stakeholders displaying excellent abili6es to ini6ate dialogue listen advise influence and negotiate to achieve win-win outcomes.
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered.
• Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts.
• Anticipates consequences and adapts problem solving based on continual feedback.
• Act speedily to resolve problems queries and complaints.
• Adapt communication styles to meet the needs of different audiences.
• Research and identify ongoing issues and trends.
• On request from any stakeholder work with relevant parties to provide oversight and support regarding changes to an application. Once the change has been finalised deploy into the testing environment. Support and oversee the testing of the change. Once signed off deploy into the live environment and provide ongoing monitoring and support. During the process resolve communicate and as required escalate any issues or bottlenecks that arise.
• Ensure that changes are deployed in a controlled manner in accordance with relevant regulations policies and procedures.
• Monitor the application to ensure it performs optimally within acceptable parameters. Investigate diagnose resolve and or appropriately escalate problems. Provide client...