Description:
We have an opportunity for an Client Service Controller to join our team in Philippi on a full time basis.
REQUIREMENTS
Grade 12 Diploma in Supply Chain Management, Finance & Accounting BCom Degree will be an advantage 3-5 years’ experience in any Services environment; retail or manufacturing industry is desirable Experience in the Retail and/or Supply Chain environment is a requirement Any analytical background will be an added advantage Must have a valid drivers license and own vehicle Excellent communication skills - written and verbal Client services orientation High level of attention to detail and orientation to adhere to procedures Excellent Excel experience Effective conflict handling and resolution Effective planning and time managementJob Description
General administration and customer account processing and reconciliations (query resolution process) Processing and matching of customer transfer notes Reconciliation of accounts and controlling of equipment Conducting Daily/Weekly/Monthly/Quarterly stock counts Conducting Online Visits/Scheduled calls and providing feedback to the relevant clients and staff (if applicable) Investigation and resolving incorrect equipment balances Investigate and resolve queries from the business & customers Chase responses on Health Check queries (if applicable) Daily/Weekly/Monthly Reporting – Customer & Internal Reporting Logging of necessary activities and Service Requests Logging Collection / Return orders when needed Log necessary escalations to the business Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues Attend management meetings if required Compiling and Presenting Key Performance Indicator reporting for customer & Manager Reconciliation of accounts and controlling of equipment Investigate and resolve queries from the business & customers Daily/Weekly/Monthly Reporting – Customer & Internal Reporting Log necessary escalations to the business
06 Jul 2022;
from:
gumtree.co.za