Description:
Job description:
The IT Manager oversees all aspects of IT Support, amongst others:
First, second and third line support Responsible for day to day operations of small IT team, as part of a larger national team Leading the IT support personnel to efficiently and effectively carry out the support of the users (+-90) Transfer of knowledge to IT team Troubleshooting problems with the user Ensure that daily/weekly/monthly checks/tasks are completed by the team Monitoring of connected devices and the connectivity between Branches Maintaining IT Documentation – Procedures Reporting faults to 3rd party suppliers and follow up Undertake travel to sites to perform installations and maintenance as required Windows Server (all versions) installations and configurations, including DHCP, DNS and Active Directory. Hyper-V Host and Guest installation, configuration, maintenance and migrations. After-hours monitoring and support of systems
Managerial Outline:
The IT Manager is responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. Under the Guidance / Instruction of the Group IT Manager, The IT Manager will (but not limited to):
Supervise the implementation and maintenance of our company’s computing needs Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance Design, develop, implement and coordinate systems, policies and procedures Identify problematic areas and implement strategic solutions in time Audit systems and assess their outcomes Preserve assets, information security and control structures
Qualifying experience:
Proven working experience as an IT Manager or relevant experience Excellent knowledge of technical management, information analysis and of computer hardware/software systems Hands-on experience with computer networks, network administration and network installation Ability to manage personnel (Recruiting, Coaches, counsels, and disciplines) Strong critical thinking and decision-making skills N+ (Competia) A+ (Competia), MCSE/MCITP and or relevant IT qualification (diploma/degree) Microsoft Windows (7.8.10.11) & Office 2010, 2013, 2016, 2019, 2021 Service Management System e.g. Kaseya, Manage Engine Advanced knowledge related to networking, Switches and Router (Mikrotik) configuration
Qualifying attributes:
Able to liaise professionally with customers, suppliers and colleagues<...
26 Oct 2023;
from:
gumtree.co.za