Description:
Job Purpose
Gather user requirements, design graphic elements and build navigation components to turn our software into easy-to-use products for our clients, to optimise improved usability, usefulness and an exceptional visual experience.
Relevant qualifications
• Relevant IT qualification would be an advantage
• Relevant UI/UX-related qualification from an accredited institution
Knowledge and skill
• Proven UI/UX design experience with a portfolio that demonstrates a design thinking approach to solutions for Android, iOS, and web.
• Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite.
• Exposure to an Agile environment would be beneficial.
• Experience in the financial/insurance industry would be an advantage.
Key Performance Indicators
• Create user-centered designs by understanding business requirements, the voice of the customer, user journeys, customer feedback, and usability findings.
• Illustrate design ideas using storyboards, process flows and sitemaps.
• Design graphic UI elements, like menus, tabs and widgets.
• Build page navigation buttons and search fields.
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like.
• Create original graphic designs (e.g. images, sketches and tables).
• Manage the design and updates of the creative (banners) for social sites including Facebook, YouTube, LinkedIn and Instagram.
• Prepare and present rough drafts to internal teams and key stakeholders.
• Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.
• Identify and troubleshoot UX problems (i.e. responsiveness).
• Conduct layout adjustments based on user feedback.
• Adhere to style standards on fonts, colours and images.
• To provide customer support through the prompt resolution and communication of technical issues.