Description:
Main Purpose of Job
Manage customer support and service and assume overall responsilbity for the success of the branch, including budgets and revenue targets as assigned.
Responsibilities:
Management of all the DAF retail branch activities ( inventory, parts sales, workshop and customer satisfaction) Develop and maintain customer relationships. Report on non-compliances and implement remedial actions. Implementation of policies and procedures. Jointly develop and train branch staff for future growth. Ensure profitability with monthly targets are achieved. Compile monthly branch reports and forecasts. Ensure compliance to strategic plans. Financial targets are achieved Achievement of regional sales targets Implementation of effective control measures Compliance to minimum CSI targets set for divisions on sales, workshop and parts. Health, Safety, Environment and Quality targets are achieved and enforced.Key Competencies/Skills
Good leadership to drive a team towards achieving set targets. Good interpersonal skills Must be competent to lead a diverse team of technical and sales staff. Staff motivation. Team development. Innovation in organisation, business and opportunity development Customer-focused service orientated individual with a solid trucking background. Must have knowledge of DAF systems. Communication – Ability to work with people at different levels within the organization. Problem solving – Ability to solve problems independently.
13 Sep 2022;
from:
gumtree.co.za