Description:
Key Responsibilities & Accountabilities
Managing the day to day running of business-to-business accounts. Speaking to existing clients daily and ensuring they are receiving the best service. Ensuring businesses are utilising the site effectively and that they achieve the best results. Resolving any queries business clients may have using our product either over the phone, email or Live Chat. Advising clients on how to improve their experience and results. Confidently and effectively dealing with initial complaints. Assisting the Sales Team with business client retention and renewals. Conducting Webinar training sessions. Attending client visits and conducting onsite training sessions. Recognising upsell opportunities & forwarding sales leads to the relevant teams. Proactively contacting clients in accordance with the companies SLAs/Client Response Promise Organisation of workload to ensure task lists and targets are achieved. Regularly updating traffic light alerts according to account performance.
Personal Requirements
Experience working in a non-scripted environment. You need the ability to think on your feet and be an exceptional communicator. Extremely organised with a high level of attention to detail Ability to multi-task and work as part of a team Be a team player with confidence, energy, and enthusiasm. Highly motivated with a passion for delivering exceptional business client services. Previous business client service experience in an office environment Polite Telephone Manner Excellent Literacy and numeracy skills Good PC skills with the ability to learn new systems quickly. Proven experience of client service excellence
Experience and Qualification
Business to business client services experience Working experience in a non-scripted office environment Must have Matric/Grade 12 Clear criminal record Exceptional communication skills Computer literate - familiar with Microsoft Office
13 Apr 2023;
from:
gumtree.co.za