Description:
The depot supervisor will manage the Germiston or Richard’s Bay depot. The depot will service the needs of collect, walk-in and cash customers, as well as small truck deliveries to customers surrounding the depot locations. The goal of the depot supervisor is to ensure the site is managed cost effectively and efficiently through the team on site to provide outstanding customer service and experience.
EE Sage Line 500 Manufacturing Warehousing Depot Supervisor (Building Material), Richards Bay, Pension + Medical + Housing All + 13th Cheque
Requirements:
Education: Diploma (logistics, supply chain, business management, operations management or related field). Work Experience: a minimum of 3-5 years working in a manufacturing environment with logistics or warehousing experience in a similar role. Management experience in a similar role (added advantage) Computer literate Systems experience: Sage Line 500 or any other enterprise resource planning tool, MS Excel, Google slides, transport management system and Google Sheets Forklift Licence (added advantage)Duties:
Customer service
Understand the products and services we offer as a business. Handle all counter sales for collection, walk-in and cash customers. Maintain accurate documentation, record and file all paperwork for customer service activities and discussions. Align with existing customer service procedures, policies and standards. Elicit customer feedback to improve service offering at the depot. Assist to coordinate and manage customer focused activities aimed at promoting the business e.g. promotional days, training days, product launches, customer visit days etc.Operations
Ensure health and safety regulations are adhered to by everyone on site (customers, employees and transporters). Supervise day-to-day operations of the depot. Develop and manage the approved budget for the depot to ensure costs are lower or in line with the budget. Analyse cost variances to understand cost drivers and implement solutions to prevent cost creep or excessive expenditure. Improve processes to increase efficiency of the depot. Develop an operating framework that will continuously run even if some team members are absent, to ensure daily operations are not affected. Work hand in hand with customer service, planning and logistics teams to ensure activities run smoothly at the depot. Stock manag...
02 Oct 2023;
from:
gumtree.co.za