Description:
Basic Function
End-to-end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment. Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients. Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities. Responsible for identifying areas of improvement and implement service improvement initiatives. Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contract Manage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.
Essential Functions
Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews. Effectively manage all Internal, external, client and statutory audits. Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement. Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation. Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders. Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
Education Requirements
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.
Work Experience Requirements
Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment. Willingness to work in a 24 x 7 environment.
Availability
To start ASAP
02 Mar 2022;
from:
gumtree.co.za