Description:
CONTINIOUS IMPROVEMENT AUDIOLOGIST
INTRODUCTION
A medical device company situated in Pretoria is looking to employ an analytical and innovative Audiologist with a minimum of 5 years’ experience to join and improve the productivity of their team.
Job purpose:
Responsible for developing training material and continuously presenting it to inhouse Audiologists (Hearing Experts) and Relationship Managers in the Hearing Hub. It’s for continuous improvement and agent training in the Hearing Hub. This person will also be involved with optimising the sales
process/conversations to up the conversion.
REQUIREMENTS
Minimum education (essential):
• Relevant degree in Audiology
Minimum education (desirable):
• Masters degree in Audiology
Minimum applicable experience (years):
• 5 years
Required nature of experience:
• Training content generation
• Training facilitation
• Audiological research
• Hearing Aid troubleshooting
• Hearing Aid fitting
• Customer interaction
• Experience in a corporate environment
Skills and Knowledge (essential):
• Quality control - analysis and interpretation of calls
• Customer relationship management system
• Sales processes
• Coaching
Other:
Working hours:
• Five days a week, Monday to Friday, 12:00 - 21:00 depending on daylight savings.
COMPETENCIES
Essential Competencies:
• Examining Information
• Documenting Facts
• Developing Expertise
• Articulating Information
• Team Working
• Checking Things
• Producing Output
• Taking Action
Important Competencies:
• Providing Insights
• Establishing Rapport
• Making Decisions
• Conveying Self-Confidence
• Showing Composure
• Thinking Positively
• Resolving Conflict
• Inviting Feedback
• Meeting Timescales
• Following Procedures
• Managing Tasks
• Pursuing Goals
KEY PERFORMANCE AREAS, WEIGHTS & OBJECTIVES
Team Support 20%
Training and Content Development 60%
Develop an...