Description:
Looking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems.
Duties:
Serve as a first point of contact to internal customers seeking technical assistance Perform remote trouble shooting through diagnostic techniques and pertinent questions Determine the best solution based on the issues logged by the internal customer Basic AD user account and Google account administration NB: Candidate would need to deliver an after hour first line support service to end users on a rotational basisMinimum Requirements:
Diploma or certification in IT 2 years experience as an IT Service Desk Analysts serving customers Tech savvy with working knowledge of operating systems ITIL experience advantageous Experience with CRM system
14 Jan 2022;
from:
gumtree.co.za