Description:
JOB PURPOSE
Design user interface and the visual and user-experience elements of digital products through research, testing, planning and iteration. Translate high-level requirements into interactive designs, and transform them into attractive, intuitive, and functional user interfaces.
RESPONSIBILITIES
Design and Conceptualization
Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions using Brand CI.
Customer Experience Mapping
Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.
Customer Needs/Experience Research
Complete research and analyse data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations.
Product & Solution Development
Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems.
Internal Client Relationship Management
Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.
Improvement / Innovation
Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.
Customer Experiences Implementation
Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.
Personal Capability Building
Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
Employment Equity
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
Benefits client offers:
Exceptional benefits programme, and competitive compensation packages. You have options for Life...