Description:
Our BPO client urgently requires a IT Operations member to add to their team.
Basic Function:
This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams
Essential Functions
- Client Portfolio Management – End of End owner of key accounts from IT Operations perspective
- IT Service Management and Delivery - Lead Operational Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
- Participate in ongoing Service Operations Reviews and also on new business growth calls with client / internal stakeholders.
- Business Value Creation - Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
- Driving Effectiveness of Compliance & Information Security as part of Operations of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
- Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
- Major Incidents Database – Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.
Education Requirements:
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM, PMP
Work Experience Requirements
- Minimum 8 – 12 years in managing IT Operations of large client relationship (800+Seats)
- Willingness to work in a 24 x 7 environment.
25 Oct 2023;
from:
gumtree.co.za