Description:
our client in the IT sector is looking for a Technical Support Engineer who will be responsible for providing technical solutions to new and existing on Learning Management Solutions and Learning Content Development, LMS Plugins and application programmable interface (API), learning management system (LMS) Infrastructure configuration, (hosting and bespoke solutions).
Primary Responsibilities for the Role
Moodle Learning Support
First line support for Moodle and other e-learning solutions dedicated for our clients. To attend to tickets created by users and stakeholders on the internal e-ticketing system related to relevant digital platforms; Working to keep within the service level agreement (SLA) - to monitor ticket responses and channel or engage relevant staff members responsible for queries or with supervisory persons to facilitate provision of responses to user queries Performing root cause analysis of customer issues Ensuring all tasks are completed within SLAs - To monitor other communication platforms such as designated communication spaces and attend to queries where possible; Ensuring adherence to Information Technology Infrastructure Library (ITIL) processes and guidelines pertaining to Service Desk, Incident, Problem, Change and Request Fulfilment ManagementMoodle End User and Technical Application Support
Moodle End User Support: trouble shooting troubleshoot questions and technical issues that arise, from resetting a password to completing a course; Assistance with Moodle software upgrades, software errors, server performance and plugin installation.eLearning Systems Training
To attend to lecturer queries on the use of Moodle and other eLearning platforms and tools; To direct lecturers and other clients to suitable eLearning support staff; To offer low level training or walk through support to lecturers on the use of Moodle tools such as creating online assessment activities (quizzes and assignments); To offer training or walk through support to lecturers on the creation and/ uploading course content onto Moodle for online and blended courses;MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS
Competencies
At least one year working with Moodle or other e-learning applications At least five years in Higher Education sector Excellent communication skills and customer service skills Good organisational and problem solving skills Experience in HTML and CSS in an e-learning environmentMinimum Qualification and Experience Requirements
BTech: IT/Computer science degree or diploma ITIL Foundation certificate in IT Service Management ITIL Service Desk Analyst certification Experience in...
07 Dec 2021;
from:
gumtree.co.za