Description:
Application and investigative support/development of ERP financial systems and sub systems. Provision of programming changes to high technical level of competence to correct bugs and ensure high levels of quality are maintained. Identification of system errors and issues, and responsible decision-making on best-fit scenarios /best solution to pursue in addressing these. Delivery of program designs from logical/functional specifications, to ensure high quality development, maintenance, and enhancement of financial systems and sub systems. Execution, implementation and onsite support of new functionality released to production environments
Primary Responsibilities for the Role
Investigate system malfunctions across financial systems and sub systems
Support application systems and business processes
Annotate detailed solutions to assigned logs on the call tracking system in a clear and concise manner
Determine severity of issue and respond to client within SLA-stipulated timeframes ensuring solutions are communicated and understood by end users
Make required programming changes to high technical level of competence to correct system bugs, while ensuring high levels of quality are maintained
Adhere to stipulated best-practice roll-out procedures, and ensure necessary documentation and UAT has been signed off in accordance with agreed processes before any change is released
Provide clear and detailed input to development teams with regards to any system changes
Provide professional support ensuring user satisfaction and clear understanding of system functionality
Identify system errors and issues and make decisions with regard to the best solution that can be provided
Provide onsite system training to end-users where required
Provide system implementation /support functions as and when assigned
Create logical, innovative solutions to complex requirements
Provide technical estimates to project managers where required
Review technical deliverables to ensure that what has been built meets user expectation
Manage quality assurance, system & user acceptance testing where required
Require minimal supervision, and demonstrate ability to take high ownership of work assigned
Execute software configuration where required, adhering to standard protocol.
Follow-up, update and close all issues on call-logging system after resolution, ensuring that end-user is satisfied with end result
Provide guidance and support to junior/other intermediate developers to ensure that enhancement/project deliverables are met within required time and budget estimations.
Desired Skills, Experience and Qualities:
Education & Qualification
BTech, IT/Computer Science degree or diploma
Preference if OCP certificatio...