Hospitality systems consultant

Description:

• The hospitality systems consultant is responsible for micros products installation, maintenance, and support for all projects assigned to

  · Responsible for documenting internal installation SOP’s and all project related documents

  • To ensure high quality customer service

    · To uphold adapt it micros values and procedures

    • To maintain customer success in all project implementations PRIMARY RESPONSIBILITIES FOR THE ROLE

      a) Project Implementation

      • Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre- installation packs, sign-off documents, licensing & support agreements, etc…).
      • Hold telephonic meetings with Project Managers outside Cape Town or communicate via electronic mail or MS
      • Travel to clients’
      • Install the assigned products to the requirements and satisfaction of the client and
      • If assigned to be Project Leader, the HSC will co-ordinate all aspects of the installation as
      • The HSC will ensure to the best of his/her ability that each project will be completed within
      • Conduct project sign-off meetings with the clients, during which the sign-off documentation is
      • Liaise with clients and manage each installation, training, refresher training, site visit or any other dealings that the company deems fit.
      • Complete all sign off documentation and time sheets before leaving site after project
      • The HSC will not leave site if any outstanding issues are not resolved without explicit permission from
        • The HSC will arrange a handover meeting with the project manager upon returning from a

          client’s site, during which the project manager will be briefed on all aspects of the installation.

          • Create a copy of each clients’ latest database and store it at the Adapt IT All client

            databases are to be stored on CD/HDD or Cloud storage inside the customer’s file.

            • Hand in all dockets with payment the next day to the administration
            • Any major changes onsite to be communicated to the client in
            • Ensure a signed delivery note is completed on delivery of any system
            • Train client, management & staff in accordance with published training
            • Produce training materials as required from time to
            • To ensure that the pricelist for repairs/Changes are adhered to and that all monies collected are remitted to Micros
            • To replace/repair/do changes to the best interest of the client and Micros
            • Present training courses to other Micros Consultants as required.
            • Each HSC is required to support the products assigned to him/her.
            • Each HSC may be required to work the 24hr help desk from time to
            • All support calls are to be logged on th...