Description:
Introduction
A well-established global security company based in Centurion, is looking for a Regional Operations Director to join their team. Send your CV to hr5 (at) peopledimension (dot) co (dot) za.
Responsibilities:
Responsible for provision of quality contractual and ad-hoc secure solution services to customers within the region, in compliance with legislation, company policies, processes and procedures, to ensure the achievement of budgeted financial targets, satisfied customers, sound business ethics and mitigate risk in the business.
Duties:
Effective management of the regional financial performance
Revenue Growth:
• Organic Growth achieved against budget
Gross Margin Improvement:
• Direct Labour control / percentage improvement
• Direct Other cost reduction / percentage improvement
PBITA (Profit Before Interest, Tax and Amortisation) improvement / budget achievement:
• Escalations achieved against budget
Overhead cost control:
• Overhead percentage compared with budget
• Overhead cost reduction
• Number of claims / claim value reduction
Manage the Region’s cash flow:
• DSO management
• Debt increase beyond 60 days
• Bad debt movement into 180 days
• Capex spent vs. budget
Effective management of staff with region
Effective Organisation
• Regional organisational structure staffed,
• Staff turnover analysis, proper allocation of staff to positions and structure.
• Set and agree objectives and performance standards with staff, including understanding of policy and procedures Monitor performance and provide feedback.
Staff Development
• Succession Planning in place, updated and practiced
• Determine training needs for direct reports (in line with training and HR policy).
• Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.
Leadership
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by Company's code of conduct and disciplinary code.
• Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
• Hold regional management team meetings and communicate to all regional staff through those briefings.
Effective management of operations
Customer Focus
• Retention and customer satisfaction ratings improved
• Proportion / percentage of contracts lost reduced
• Undertake regular and consistent customer visit and assess performance
• Monitor customer service levels.
Quality of Se...