Description:
If you have gained at least 7 - 10 years' working experience with Customer Journey role, in the marketing segment, of which 3 - 5 years' have been in a Managerial role, please read further.
We have a permanent role available towards Sandton for one of the TOP banks in S.A.:
Responsibilities will include: Implementation of the customer experience strategy - Marketing and Brand management
Evaluate and manage all customer initiatives
Focus on process improvement to optimise customer journey
Strategy implementation
Provide advice to customers
Develop data driven key performance metrics
Data monitoring Identify opportunities
Customer journey mapping
Streamline processes
Offer training to the marketing community
Non-negotiables:
Marketing degree
Customer experience certificate
No less than 7 years' experience, 3-5 years' within Management role
Should be strategic
Business acumen
Financial acumen
Customer centric
Excellent communication
Analytical
Clear criminal and fraud and credit checks
Great track record