Description:
Must have South Africa Citizenship or Permanent Residency
Hybrid working Model - 3 days Office / 2 days home
Job Description
An established International Contact Centre online gaming company in Cape Town CBD, is looking for a Portuguese-speaking Customer Service Agent to join their international team.
This exciting opportunity is ideal for the young professional, who wants to gain valuable experience in a multi-disciplinary environment, work with cutting edge technologies, while serving the European market in the online gaming industry.
Key Performance Areas:
Identify the needs of the end user Answer chats, calls, and respond to emails in the Portuguese language Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information Enter and update customer information into system Identify and escalate priority issues Follow up customer calls where necessary
Your duties will include but not limited to:
Promotion driven interventions, inbound (and/or outbound when required) Financial information, gaming advice, and review for additional offers, proactive value adds Customer relationship building and management by maintaining customer notes and paying attention to customer cues Responding promptly and interact effectively with casino customers via a different number of channels, namely calls, emails, webchats, social media You will be required to stay abreast with customer centre SLA's as teamwork will be required to maintain and exceed the expectations set. Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required)
Knowledge and Skills:
Strong customer service skills; ability to create rapport with customers, via telephone, live-chat, and email Fluent in spoken & written English/Portuguese (mother tongue level) Strong communication skills (verbal and written) - especially empathy, active listening skills, with the ability to "read between the lines" Excellent organization, multi-tasking and time management skills A proven ability to see problems through to their resolution An excellent history of attendance and adherence to work schedules Demonstrated literacy in MS Office (Outlook, Word and Excel) Prioritize tasks in a busy environment Proven passion for customer service and excellent CRM skills Pro-active, organi...
07 Sep 2022;
from:
gumtree.co.za