Description:
The purpose of the Infrastructure Support Engineer position is to provide advanced technical support and troubleshooting for server, networking, and internet-related issues in a fast-paced, enterprise IT environment. The successful candidate will have extensive experience in IT infrastructure support, with a deep understanding of server and network concepts, as well as the ability to identify and resolve complex issues. The Infrastructure Support Engineer will also be responsible for assisting in the planning and implementation of small IT infrastructure projects and changes. The purpose of this role is to ensure that the IT infrastructure is functioning optimally, and to provide technical expertise to both clients and internal teams, ultimately contributing to the overall success of the organization.
Responsibilities
Providing senior technical support and troubleshooting to end-users for server, networking, and internet-related issues. Resolving complex server and network issues, including server hardware failures, network connectivity issues, and firewall configuration issues. Providing technical first and/or second-line public cloud support (M365 & Azure) Working closely with other support teams to identify and escalate complex or unresolved issues to higher-level support teams or vendors and following up on open tickets to ensure timely resolution. Assisting with IT infrastructure projects, including server migrations, network upgrades, and firewall deployments. Providing technical guidance and mentorship to junior team members Documenting support activities and maintaining accurate records of support tickets, including issue descriptions, troubleshooting steps, and resolutions. Communicating with clients and stakeholders to provide updates on the status of support requests, and proactively identifying opportunities to improve the support experience. Participating in team meetings and training sessions to stay up to date on new technologies and support best practices. Ensure flexibility and availability to support system upgrades, maintenance activities, work remotely or on-site as needed, and travel occasionally to client sites or attend training and meetings.Requirements
5-7 years of experience in a technical support or infrastructure role, preferably in a managed services or enterprise IT environment with a focus on server and network support. Advanced knowledge of IT server and networking concepts, including Windows Server operating systems, networking protocols, DNS, DHCP, TCP/IP, and advanced network troubleshooting. Advanced experience with firewalls, routers, switches, and other networking equipment. Advanced experience with virtualization technologies, such as Windows Server Hyper-V and Windows Failover Clustering. Excellent cus...