Description:
- Support Request on behalf of sales force i.e Amendments, Pricing sheets or quotes etc. for service requests.
- Provide subject matter expertise for complex issues.
- Build training curriculum & Work Instructions.
- Identify and communicate opportunities for continuous process improvement
- Use existing knowledge base to provide a customer facing root cause assessment.
Experience Required
- 3-4 years of experience in a BPO environment.
Skills and knowledge
Good understanding of Order Management process. Quote to Order. Clear written & oral communication skills with internal customers. Sound analytical & interpersonal skills Strong troubleshooting and diagnosis skills Training experience will be handy. Experience in creating knowledge base would be an advantage.
30 Mar 2022;
from:
gumtree.co.za